We’re here to help

Have a question about your order or need advice on which product is right for your skin? We’d love to hear from you.

Eternal Skincare - FAQs

Welcome to the Eternal Skincare Help Centre. Find answers on our natural skincare products, delivery, returns, loyalty rewards, account settings and more here.

Help Centre & FAQs | Eternal Skincare

Aloe Vera (Aloe Barbadensis Leaf Juice)

Hyaluronic Acid

Rosehip Oil (Rosa Canina)

Shea Butter (Butyrospermum Parkii)

Green Tea Extract (Camellia Sinesis)

Glycerin

Roman Chamomile Extract (Anthemis Nobilis Flower)

Allantoin

Sweet Almond Oil (Prunus Amygdalus Dulcis)

Grapeseed Oil (Vitis Vinifera)

Key Ingredients

Is the Aloe Super Hydrating Moisturiser suitable for sensitive skin?

How often should I use this moisturiser?

Can I use this moisturiser under makeup?

What makes this moisturiser different from others?

Is the Aloe Super Hydrating Moisturiser safe to use while pregnant?

Does it contain artificial fragrances or harsh chemicals?

Can I use this moisturiser on my body as well as my face?

Is the Aloe Super Hydrating Moisturiser available in a travel-friendly size?

Is this product vegan and cruelty-free?

Is the packaging recyclable?

General Information

Aloe Super Hydrating Moisturiser

Aloe Vera

Pentavitin® (Saccharide Isomerate)

Prebiotics

Jojoba Oil (Simmondsia Chinensis)

Avocado Oil (Persea Gratissima)

White Tea Extract (Camellia Sinensis)

Vitamin E (Tocopherol)

Is the Hydrating Cream Cleanser suitable for sensitive skin?

How often should I use the cleanser?

What are the key ingredients in this cleanser?

Is the Hydrating Cream Cleanser safe to use while pregnant?

Will it remove makeup?

Does it foam?

Will it leave a residue?

Will the cleanser leave my face feeling tight?

Why can't I find the Aloe Facial Wash on your website?

Hydrating Cream Cleanser

UVA Protection

UVB Protection

Blue Light (HEV) Protection

Is this face cream suitable for sensitive skin?

How often should I apply the face cream?

What are the key ingredients in this anti-ageing face cream?

Is the Aloe Anti-Ageing Face Cream safe to use while pregnant?

Does this product contain any fragrances?

Can I use this cream under makeup?

What is the sun protection factor (SPF) of this face cream?

Does this cream help with signs of ageing?

Why was the SPF20 Discontinued and how is SPF50+ different?

Aloe Anti-ageing Face Cream with SPF50+

Black Oak Extract

Bisabolol

Are the cleansing pads suitable for sensitive skin?

Can I use the pads every day?

Do the pads contain any artificial fragrances or harsh chemicals?

Are the Cleansing Pads safe to use while pregnant?

Can I use these pads to remove makeup?

Are the pads suitable for travel?

Do I need to rinse my face after using the pads?

Can I use the pads on other parts of my body?

How do I dispose of my pads?

Revitalising Cleansing Pads

Hypochlorous Acid

What is Hypochlorous Acid, and how does it benefit my skin?

What makes our Hypochlorous different?

Is the Advanced Hypochlorous Facial Mist suitable for sensitive skin?

How do I incorporate this facial mist into my skincare routine?

Can I use this product to help with skin conditions like eczema, psoriasis, or acne?

Is this facial mist vegan and cruelty-free?

How often can I use the Advanced Hypochlorous Facial Mist?

Hypochlorous Facial Mist

What should I do if I can't log into my account?

How can I reset my password if the reset instructions are not received?

How can I activate my account on the new website?

My Account

How can I check the delivery details of my order?

What is Eternal Skincare's return policy?

What should I do if my order hasn't arrived?

What should I do if I receive an incomplete order?

Delivery & Returns

How can I view and redeem my reward points?

What should I do if my discount code is not working?

What should I do if my loyalty discount code no longer works?

Loyalty & Rewards

Our Eternal Quality

Our Commitment to Sustainability

Can Eternal Skincare product containers be recycled?

Our Eternal Solutions for Healthy Skin

Are your products suitable for sensitive skin?

Can the whole family use the products?

Are your products suitable for daily use?

Does Eternal Skincare engage in influencer collaborations?

Do your products contain parabens or unnecessary additives?

Where is your skincare made?

Brand & Sustainability

Shopping & Account FAQs

Eternal Skincare's Aloe Super Hydrating Moisturiser is a botanically based, luxuriously rich hydrating cream suitable for all skin types, but particularly beneficial for those with drier or sensitive skin.

Eternal Skincare's Hydrating Cream Cleanser is a luxurious cream cleanser that removes dirt and impurities, keeps pores feeling clear, and leaves the complexion fresh and revitalised.

Eternal Skincare's Aloe Anti-Ageing Face Cream with SPF 50+ is expertly formulated with organic aloe vera and enriched with powerful broad-spectrum filters, this fragrance-free cream shields against UVA, UVB, and blue light exposure.

Eternal Skincare's Revitalising Cleansing Pads are infused with Aloe Vera, Hyaluronic Acid, and Black Oat Extract, these biodegradable pads hydrate, soothe, and support the skin’s natural balance.

Eternal Skincare's gentle facial mist with antibacterial action powered by hypochlorous acid to help reduce breakouts, calm redness, and hydrate your skin.

Everything you need to know about Eternal Skincare